How do I cancel my membership?
We get it—things change. While we’d love to continue supporting your health journey, you can cancel your membership at any time.
Here’s what to know:
For the Longevity Labs membership:
- Full Refund: Available within 2 days of purchase.
- Eligibility: The lab service must not have been used.
For the Complete Care membership:
The Complete Care membership is annual, with two ways to pay:
- Annually upfront (includes a discounted rate)
- Monthly (billed each month automatically)
No matter how you pay, your membership auto-renews every 12 months unless you cancel before your renewal date.
To cancel your membership , go to My Account > Membership > Options > Cancellation or text ‘cancel’ to 332-400-0413 for support.
A few important notes:
- If you paid annually, your membership is non-refundable.
- If you pay monthly, you can cancel anytime to stop future billing—just know we don’t refund for unused time or visits.
- You can always add extra visits beyond your plan for an additional fee, based on your insurance or our out-of-pocket rates.
- After cancellation, you’ll still have access to your visit notes, labs, and handouts in your My Parsley portal.
Need a hand? Our team’s here to help! Call or text us at 332-400-0413.