What if I need to cancel or reschedule an appointment?
We do not charge for your first missed visit. After that, there is a 24-hour cancellation policy for all appointments with a doctor or health coach. Cancelling with less than 24 hours notice will result in a $50 charge to the credit card on file.
If you do not show up for an office, phone, or video visit without notifying your provider (via email) or rescheduling on My Parsley Health, you will be charged $100. However, you will still be able to reschedule that visit. In other words, the visit won't be forfeited.
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