What if I need to cancel or reschedule an appointment?
We do not charge for your first missed visit. After that, there is a 24-hour cancellation policy for all appointments with a clinician or health coach. Cancelling with less than 24 hours notice will result in a $50 charge to the credit card on file.
If you do not show up for an office, or video visit without notifying your provider (via email) or rescheduling in your My Parsley Health portal, you will be charged $100. However, you will still be able to reschedule that visit. In other words, the visit won't be forfeited.
Lab draw no-shows are subject to a $25 non-refundable fee. If you are unable to make it to your lab appointment, please notify your care team via messaging or phone or reschedule in your My Parsley Health portal.
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