What if I change my mind about my membership?

  • Assessment:
    • If you change your mind within 24 hours of signing up, we are happy to issue a full refund. Although we’d love to see you and let our care do the talking! 
    • After 24 hours, you have 60 days from your purchase date to request a refund. If you have not scheduled your Assessment visit after 60 days, you will receive a full refund less a $50 service fee. If you've held either a medical or coaching visit, we cannot issue a refund.
  • Complete Care & Other Annual Plans (12 month plans):
    • If you change your mind within 24 hours of signing up, we are happy to issue a full refund. Although we’d love to see you and let our care do the talking!
    • If you cancel after 48 hours but before your first doctor’s visit, you will receive a refund less a $150 service fee.
    • After 48 hours, we offer a six month trial during which time you may cancel and receive a full refund minus fees associated with any services used according to the following schedule:
      • $375 - 75 min visit or 60 minute doctor visit 
      • $150 - 30 min doctor visit 
      • $100 - health coach visit
    • After 6 months, you may cancel at any time for a $500 cancellation fee.
    • If you'd like to cancel your membership, please message us and we can assist with next steps!
    • The Program (4 month plan):
      • We want you to experience Parsley and our different model of care, so you'll have  21 days to decide if The Program is right for you by connecting with a care manager, and a Health Coach in our Free Trial.
      • After your 21 day trial or once you've seen a doctor, you can cancel and receive a full refund minus fees associated with any services used according to the following schedule:
      • $150 - 30 min doctor visit 
      • $100 - health coach visit
      • If you'd like to cancel your membership, please visit the membership section in MyParsley Health, click "Options" in the top right of the card, and select "Cancellation". You can also send us a message. We’re sorry to see you go but wish you the best in your health journey!
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