What if I change my mind about my membership?
Assessment
If you change your mind within 24 hours of signing up, we are happy to issue a full refund. Although we’d love to see you and let our care do the talking!
After 24 hours, you have 60 days from your purchase date to request a refund. If you have not scheduled your Assessment visit after 60 days, you will receive a full refund less a $50 service fee. If you've held either a medical or coaching visit, we cannot issue a refund.
Complete Care & Historical Plans
If you change your mind within 24 hours of signing up, we are happy to issue a full refund. Although we’d love to see you and let our care do the talking!
If you cancel after 48 hours but before your first doctor’s visit, you will receive a refund less a $150 service fee.
After 48 hours, we offer a six month trial during which time you may cancel and receive a full refund minus fees associated with any services used according to the following schedule:
- $375 - 75 min visit or 60 minute doctor visit
- $150 - 30 min doctor visit
- $100 - health coach visit
After 6 months, you may cancel at any time for a $500 cancellation fee.
If you'd like to cancel your membership, please visit the membership section in My Parsley Health, click options in the top right of the card, and select Cancellation. You can also send us a message. We’re sorry to see you go but wish you the best in your health journey!
Hormone Plans
Hormone memberships can be canceled at the end of the next billing cycle via email. Please email members@parsleyhealth.com with the subject line "Membership Cancellation Request".