I need help connecting to My Parsley

If you encounter and error connecting to the patient portal from your account page (https://www.parsleyhealth.com/account) please try the following steps:

  1. Ensure your browser is up-to-date. See our supported browsers.
  2. Ensure your browser is not in any sort of privacy or incognito mode.
  3. Restart your browser.
  4. Login to My Parsley: https://my.parsleyhealth.com/login
  5. Click on your avatar or initials in the upper-right, then click LOG OUT.
  6. Login again at https://my.parsleyhealth.com/login
  7. If this didn't resolve your problem, continue...
  8. Try clearing your browser history and cookies for parsleyhealth.com. This guide will help if you're not familiar with that process: http://help.parsleyhealth.com/article/31-clearing-browser-cookies
  9. If you're still having trouble, try accessing your account page in another web browser
  10. If problems still persist, please email bugs@parsleyhealth.com and provide the following information in your email
    1. Your OS and version (e.g., macOS Sierra, Windows 8.1)
    2. Your web browser and version (e.g., Google Chrome 56.0.2924.87)
    3. A screenshot of the page with the error
    4. Ideally, if you are able, open the web console and include any error messages printed there

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